FAQ of MB SD C4 Functions, System Requirement and Activation

  • -

FAQ of MB SD C4 Functions, System Requirement and Activation

As a hot sale product in www.obd2tool.com, MB SD C4 leads a heated discuss and consult. And now, we have collected some frequent asked questions about MB SD Connect C4 and sort them in functions, computer system and activation.

MB SD C4 Functions FAQ
Q: Does SD Connect 4 support SCN coding?
A: Yes,SD Connect 4 support SCN coding,but you should get the account yourself.

Q:MB SD C4 could read chassis number for Smart 1998, but unable to test ECU after connected with the car.
A: It needs login password when test Smart, we have DAS SMART Calculator to help calculate login password.

Q: Can Star Diagnoses SD C4 diagnose ML 270 2005 and A class W169 2007?
A: Yes, C4 could diagnose ML 270 2005 and A class W169 2007.

Q: Can SD C4 diagnose Mercedes Benz Trucks, 3335, 1823 and 1413?
A: Yes, C4 could diagnose Benz Trucks, 3335, 1823 and 1413.

Q: Can SD C4 diagnose and program for Mercedes Benz BUS body.
A: Yes, C4 could diagnose MB Bus body.

Q: Does MB SD C4 support W205, w222 and w906?
A: Yes, MB SD C4 can support w205, w222 and W906.

Q: Where to find Smart TAN CODE in the software of SD Connect 4?
A: Sorry, so far we have no Smart TAN code, advice you go to 4S store or original factory to consult.

MB SD C4 Computer system requirement FAQ
Q: Does SD Connect 4 contain SATA HDD?
A: There are three kinds of hard disk formats for SD Connect 4 , including: for Dell D630, for T30 and moveable hard disk, and only two kinds of format for SD C4 , including: for Dell D630and moveable hard disk. Do they contain SATA HDD? It depends on which kinds of HDD, please write a note which format you need when ordering.

Q:  Is MB Star C4 compatible with window7?
A: moveable hard disk version is compatible with WIN7, better Professional version. But suggest you not use WIN7, 90% sdc4 software get broken because of the usage of WIN7.

Q: I have blue screen after insert SD C4 Dell D60 hard disk into the computer and open it.
A: make sure your Dell D630 computer is integrated video card and with 1GB memory, because the D630 of discrete video card is easy to have blue screen or shutdown and restart, restart and shutdown.

Q: When I click “Diagnostic” to find “Fingerprint ID” of SD Connect 4, I got an error” Internal error (3.17)- 3.89 You must contact the user help Desk “.
A: Check whether your computer is compatible with latest xentry software. If you choose d630 hard disk, it needs to work with Dell D630 computer with integrated video card and 1GB memory; if you choose movable hard disk, it’s requirement to the computer is: CPU 2.0GHZ or above, 2GB memory or more, Windows XP professional.

MB SD C4 Activation FAQ
Q: when I setup SD connect compact 4 hard disk; I got a message reading “No access authorization code! Please contact the Star diagnosis call center”.
A: It needs activation, please send us Hardware fingerprint, LAN-ID and HW-ID, then we will help you active. As for how to get Hardware fingerprint, LAN-ID and HW-ID,

Q: When I open EPC of MSD Connect 4, I got error message “unable to start application program”, what’s the reason?
A: Firstly, make sure EPC is activated. Secondly, make sure enter EPC from “EPC NET EXPLORER ” and find out LAN ID, finally active it. (A part of users tend to directly start EPC from Xentry, this is not correct.) Still have got the same error? Please contact us for remote assistance.

Q: After I get MB SD connect c4 activation file, I have no idea how to use it, active by star utilities or by EWA NET?
A: We have video tutorial, please click column “Video” to watch. Important note: make sure enter EPC from “EPC NET EXPLORER” and find out LAN ID, finally active it.

Q: I insert the DELL D630 hard disk of MB STAR compact C4 into the computer and then turn on the computer; it asked me for administrator code, what is this code?
A: This administrator code is: User$star2004


  • -

How to configure Xentry Connect C5 V09.2017

2017 Xentry Connect C5 user manual: how to configure/set up MB SD Connect C4/C5 to use for the first time

Please have your XENTRY Connect MAC addresses (Wi-fi and LAN) enabled for the workshop network byyour IT supervisor/IT service provider in advance. You can read off theMAC addresses (Wi-fi and LAN) from the stickers on the devices.
26-1

Your case already contains a printed empty network questionnaire.

Please have it filled out by your IT supervisor. Important! Do notcontinue the initial startup until the questionnaire has been filled outcompletely! This will help to avoid additional work.
26-2

The latest Mercedes diagnostic software 09.2017 disk came with your MB SD Connect C5.

You can start the network configuration now.

Completely charge and turn on the XENTRY Connect.

Starting the XENTRY Connect for the first time can take up to 10 minutes.

Configuration can be started whilst both devices are still charging.

Attention! Be sure to use the correct power supply units!

Start the XENTRY Control software using the desktop link on the laptop. ConfigAssist is already open; if not,call up ConfigAssist via the “Configuration” menu.

Note! If you work with static IP addresses, you must perform theconfiguration via the expert dialog and transfer the configuration tothe XENTRY Connect via a USB stick.

26-3
Please have the filled out network questionnaire on hand:

How would you like to configure the devices?

Select one of the 3 options.

Recommended selection: “New without existing configuration data”.

26-4

Please continue following the ConfigAssist dialogs and enter the required

data from the network questionnaire.

Next, switch on the XENTRY Connect. This has already finished installing.
26-5

In the final steps, the configuration is transferred from the laptop to the XENTRY Connect. You will be prompted to interconnectthe devices using the supplied black Ethernet connecting cable.

This cable connection is required only for configuration

If configuration is successful, a green tile with the number of the Benz diagnostic tool XENTRYConnect C5will be displayed. You can now use the devices: Remove theblack Ethernet connecting cable to work via WLAN and with an onlineconnection. Then click on the green tile in order to read out the datafor ordering the StartKey.
26-6

Done!