How to Solve GM MDI2 Not Connected to MDI Problem

I bought the GM MDI 2 package from obd2tool last week. I installed the MDI Manager software along with HDD but when I tried to connect the MDI device it asked me to recover the MDI software because the one is out of date. So when I try to update the GM MDI device an error occurs every time. And at the end, after a few seconds the device automatically disconnects and I can do nothing with it. I cannot connect again and the device seems dead.

I made several attempts to update/recover the MDI device but with no luck.

OBD2TOOL engineer replied:
Please uninstall GM MDI Manager, and install this new version by the following download link:

Size: 136.3 MB
Security: has been tested 100% ok, no risk!
It’s very easy to install, just click next…next…next…till the process is completed.
Watch the video to update the firmware carefully.