Contents:
1. What is CAT SIS
2. Hardware – Software Recommendations
3. What’s Required to Run SIS
4. Get Files from Downloads Page5. Install SIS DVD Software6. Starting SIS – Web / DVD / Network
7. How to Start – Product Identification8. Searching for Information – Parts or Service
9. SIS 2010A – 2D Hot-pointing
10. Printing
What is Service Information System (SIS)
SIS is the electronic service tool that dealers, customers and employees rely on for their parts and service information needs.SIS covers information for all products from 1977 on. The information in SIS is equivalent to over 25,000 books. With over 2 million graphics and more than 1.5 million part numbers, SIS contains 44,000 parts and service documents.
SIS is available on Local Area Networks (LAN) with Network SIS, the Internet (SIS Web), or with a DVD subscription.
Data on cat sis web (internet version) is updated nightly, providing users with the most current data. Connection to the internet is required for this access.SIS covers information for all products from 1977 on.
The information in SIS is equivalent to over 25,000 books. With over 2 million graphics and more than 1.5 million part numbers, SIS contains 44,000 parts and service documents.
SIS is available on Local Area Networks (LAN) with Network SIS, the Internet (SIS Web), or with a DVD subscription.
Data on SIS Web (internet version) is updated nightly, providing users with the most current data. Connection to the internet is required for this access.
SIS Hardware and Software Requirements
Go to:
https://dealer.cat.com/sis
Then go to News and Announcements for the most up to date requirements
Get Files from Downloads Page
What’s Required to Run SIS
Glossary
Access method: ways to search and look at information
Attachment: attachment on machine; i.e., bucketFeedback: electronic communication back to Caterpillar (available through SIS Web only)
Information Types: Document categoriesNPR: Numerical Parts Record
Parts ID: parts identification
Parts identification page: page showing part as well as consistParts consist: listing of parts, quantities
Systems & Components (Product structure): arrangements, groups, system
Return to Main Menu: click on Model: linkSMCS: Service Management Control SystemSNP: serial number prefix
Get Files from Downloads Pag
Install SIS DVD Software
Administrative Rights are REQUIRED to install the SOFTWARE SIS Administrator/Service Software Administrator can assist
To install & use SIS DVD software, 4 steps are required
1.Install SIS Software
2.Install SIS DATA Setup CDs (there are now
3.License SIS Software
4.Create/Import SIS User Accounts
Starting SIS Web or DVD or Network
Start SIS Web from the browser
Using a shortcut/bookmark
Address is https://sisweb.cat.com**
Start SIS DVD from the desktop or START menu
Once installed, icon is on desktop and in START menu
Start SIS Network from the desktop or START menu
Once installed, icon is on desktop and in START me
Improved and Simplified SIS Main Menu
Preferences
NOTE: If this is not visible after making this change, contact Dealer SIS Administrator for access.
Preferences for Parts List
Six options exist for setting Parts Preferences
These options control how parts lists should be handled after processing or e-mailing them
Following slides may differ from your screens based on preferences
Translated Part Names via SIS Preference Language
By changing the SIS Language interface preference language to other than English: hover text will appear for translated part names when available
Includes all 7 interface languages
Format for print shows both the English and the translated term
On the parts consist page, if you “mouse over” a part name, you will see the translated name in the language set in your preference.
Format for print page shows both the English and translated name.
How to Start Using a Systems & Components (Product Identification)
Searches are divided into those requiring a Product Identification (product ID – prefix and serial number, sometimes referred to as serial number prefix – SNP) and those not requiring a Product ID.
1. Product ID-required searches produce results that are more specific to a product.
2. Prefix only-search results apply to the entire model with that prefix.
3. No-Product ID searches permitted
Model prefixes can be found using the Select Equipment Model search
Some documents require users be given permission to access them. Those are marked with an **.
Don’t know the serial number prefix?
Use the (Find) link
If you know the Sales Model number, type it in the fill-in box.
If you don’t know the Sales Model number, select an item from the Product Families displayed in the left column
Getting Started with Searching
Many access methods used to search for technical information in SIS require a serial number or serial number prefix to be entered before beginning a search.
Searches from SIS Main Menu
Information Search Matrix
Systems & Components (Product Structure)
Systems & Components (Product Structure) refers to systems, groups, and components (e.g., cooling systems, water pumps, and impellers) of products based on the serial number and/or arrangement specified.
Caterpillar Certified Rebuild
