Launch X431 ICARSCAN already activated by Another User?

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Launch X431 ICARSCAN already activated by Another User?

Recently, we have customer reported that they meet problem to register LAUNCH ICARSCAN.

When they register icarscan , the phone screen display “the device is already activated by another user” or “Activation Failed”.

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We used the user name and password provided by the customer to login to the APP, which activated the launch Icarscan of the serial number, and the same problem occurred. What Happen??

Finally, we checked the customer’s username and password in the background and found that the customer had made a mistake for his user name (maybe is the email)

for example, one of our customer set up the user name as ” jdrcmr525@tahoo.com ” when he register Icarscan .

But when he use his user name and password to login in, he is failed. Because he thought his user name is ” jdrcmr525@yahoo.com ”
When he try to login in, the program will remind him to activation again.

Please pay attention that ” jdrcmr525@tahoo.com ” is different as “” jdrcmr525@yahoo.com ”
when you register with ” jdrcmr525@tahoo.com” user name for your scanner must ” jdrcmr525@tahoo.com” .

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There have been multiple users who have been using the wrong user name to login to Icarscan APP. Please be carefully to enter your email and password when you are register icarscan.


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Customer feedback about LAUNCH ICARSCAN OBD2 CODE READER

I just played around with LAUNCH ICARSCAN for the last hour testing various functionality. I installed it for iOS and had zero issues. I used the QR code to download the first application (EZdiag), input myserial number & activation code from the paper slip, selected my “8 pieces of free software”, then went to full system scan and selected Porsche and it downloaded a second application called “US&Euro car”. The second app launches automatically when you’re ready to scan a vehicle.

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As far as functionality, I was able to read and communicate with all of the major modules with no problems. I played around with viewing various real time values and scanning the modules for errors (had a handful of meaningless errors). There are very minimal coding options available on the ICARSCAN , but there are a few. I think once upon a time someone was asking about headlight programming. There is an option to code a ballast as “left”, “right”, or “new control unit” as well as calibrate them. Not sure how any of it works, but it’s there.

I also have the iCarSoft i960 so can provide a brief comparison with that. Both units read real time values from the various modules just fine. There’s too many to compare to know if one reads more than the other. The i960 does not provide the Porsche specific error codes on the various modules. The i960 also can not reset the service interval, whereas LAUNCH ICARSCAN resets the service interval like a champ. The i960 is self contained and a little quicker to get going (no BT pairing), while the icarscan obd2 code reader feels a little snappier changing menus. The big bonus is the X431 works on many more vehicles.

http://www.obd2tool.com/blog/2017/08/04/customer-feedback-about-launch-icarscan-obd2-code-reader/