2019.07 MB SD Connect Compact 4 Star Diagnosis Problem Solutions

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2019.07 MB SD Connect Compact 4 Star Diagnosis Problem Solutions


Purchase Link:  https://www.obd2tool.com/goods-334-MB+SD+Connect+Compact+4+Star+Diagnostic+Tool+With+WiFi.html


MB Star C4 Features:
1. New MB SD Connect Compact 4 Star Diagnosis support wireless diagnose;
2. New MB SD Connect Compact 4 Star Diagnosis not only support K line diagnose and CAN BUS,but also UDS diagnose protocol.
3. Multiplexer now use Lan cable to connect
4. Connector adopt Military quick swap technology, it can support 10,000 times pull plug, more stable;
5. All core accosseries adopt original new packing chip, and 24hours test, guarantee the quality of the products;


1. About computer system requirement

Q: Blue screen after insert SD C4 Dell D60 hard disk into the computer and open it.

A: Make sure Dell D630 computer is integrated video card and with 1GB memory, because the D630 of discrete video card is easy to have blue screen or shutdown and restart, restart and shutdown.

Q: When click “Diagnostic” to find “Fingerprint ID” of MB SD C4 2019.07, got an error” Internal error (3.17) – 3.89 You must contact the user help Desk “. (Shown picture below)

A: Check whether computer is compatible with mb sd connect compact 4 star diagnosis 2019.07 software. If choose d630 hard disk, it needs to work with Dell D630 computer with integrated video card and 1GB memory; if choose movable hard disk, it’s requirement to the computer is: CPU 2.0GHZ or above, 2GB memory or more, Windows XP professional.


2. About languages available

Q: Is DAS available with 21 languages and optional to reset? Or only English available?

A: The DAS on the desktop is only English available, after enter into Xentry you are allowed to set the language you want. Just enter into Xentry whatever car models you want to diagnose, and if the car model should be diagnosed and programmed in the DAS but you enter Xentry, it will automatically switch into DAS and the DAS language will be as the same as the Xentry language.


3. About Software update

Q: MB SD C4 Connect Compact 4 Star update error: the software update was aborted. Please repeat the update process. (662)

A: do not update MB SD Connect Compact 4. You are allowed to update hardware version to 2.02, not 2.2.

At present, the lastest version software for MB STAR C4 version 2019.07 , Here we have HDD and SSD for choice : https://www.obd2tool.com/goods-2890-MB+SD+Compact+4+Update+to+Latest+version+201605.html


4.About activation/code

Q1: When Set up MB SD connect Compact 4 hard disk, while got a message reading “No access authorization code! Please contact the Star diagnosis call center.

A1: It needs activation, please send us Hardware fingerprint, LAN-ID and HW-ID, then we will help you active.
Our engineer can support you via teamviewer.


MB Star SD Connect C4 Wire Connection Picture


MB SD C4 Wireless Connection Picture 


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MB SD Connect C4/C5 Star Diagnosis tool cannot measure the car

The customer connected the Mercedes-Benz to be tested, opened the MB SD Connect C4/C5 xentry software, and selected the corresponding model. The final step of the test is as follows:

The above problem occurred and the hardware of MB SD Connect C4/C5 was not found. Generally there are three problems:
1. MB SD Connect C4/C5 host problem
2. MB SD Connect C4/C5 network cable problem
3. Computer problem with MB SD Connect C4/C5

The customer connects to the host and computer of the MB SD Connect C5/C4 via a network cable. The host’s MB SD Connect C4/C5 host screen is displayed as follows:

From the display prompt: Device not in use
As you can see, MB SD Connect C4/C5 does not work.
Look at the icon in the red circle: This display is the MB SD Connect C4/C5 host is not connected to the computer.



If the MB SD Connect C4/C5 host is connected to the computer, the icon should look like this:

That may be because
1, network cable problem
2, the network card is broken
3, the network card driver has a problem

Solution:Replace a new network cable (common with ordinary network cable)

1. If you replace the new network cable and the connection is normal as shown below, the original network cable is damaged.

2. If you change the network cable or the following is displayed: that is, the computer’s network card or network card driver has a problem.

3. If it is a driver problem, reinstall the NIC driver to solve it.

4. If the NIC driver is reinstalled, the problem remains the same. That is the problem with the network card, please check or replace the new network card to solve.

At the same time, if your MB SD Connect C4/C5 hardware can be connected to the car, the lower right corner of your computer will display as follows:

If the MB SD Connect C4/C5 hardware is not connected to the car and computer, or if the hardware is not found after the connection, it will be displayed as follows:

If you still have problem to use MB SD Connect C4/C5 Star Diagnostic tool, please contact our sales. <sales@obd2tool.com>